Assert Yourself Language:English The roots of unintentional intolerance

The roots of unintentional intolerance are examined and ways to become aware of and overcome these preconceptions are explained

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this course prepares California managers and supervisors to recognize and prevent sexual harassment behaviors and actions in themselves and those they manage

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The Three Magic Words Of Customer Service

Assert Yourself Language:English The roots of unintentional intoleranceIn business and life, being assertive is often misunderstood as being aggressive and offensive. As this course shows, being assertive means facing and solving problems through open, thoughtful, and respectful dialogue. Beginning with an exploration of the meaning and benefits of assertiveness, this course spotlights the different types of behavioral states and reactions we all display when we feel we're in an adversarial situation. By emphasizing the