Customer Negotiation Techniques passport This session unpacks the critical

This session unpacks the critical ISO® 20022 messages that power FedNow® and RTP®—from credit transfers to return requests and everything in between

Ready or not

Lending Officer/Staff

including how to identify and mitigate potential bias in model-driven outcomes

AI is not a future issue

Customer Negotiation Techniques passport This session unpacks the criticalCustomer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one. In our social media crazed world, it takes only one video and less than 20 seconds to lose a client and quickly increase an organization's marketing cost. We have to understand that without good customers and good customer experiences, we all would not have jobs and products and services to sell. You see, if we treat them right,